Effective Date: 12/01/2024
Last Updated: 12/01/2024
Flavor Express ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our mobile application, website, and services ("Platform"). By using the Platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide, improve, and personalize our services.
1.1 Information You Provide Directly
- Account Information: When you register, we collect your name, email address, phone number, and password.
- Profile Information: For Vendors, we collect additional details such as business name, address, and product/menu listings.
- Order Details: Information about the items you order, delivery addresses, and payment details.
- Communication: Any messages or inquiries you send to us.
1.2 Information We Collect Automatically
- Device Information: IP address, device type, operating system, and app usage data.
- Location Data: With your permission, we collect location data to show nearby stores and facilitate delivery or pickup services.
- Cookies and Tracking Technologies: We use cookies to enhance your experience, track usage, and improve our services.
1.3 Information from Third Parties
- Payment Processors: Information about transactions processed through third-party providers (e.g., Stripe).
- Social Media: If you connect your social media accounts, we may collect public profile information.
2. How We Use Your Information
We use the information we collect to:
- Provide and improve the Platform.
- Facilitate transactions between Customers and Vendors.
- Deliver customer support and respond to inquiries.
- Personalize your experience, including location-based services.
- Communicate with you about updates, promotions, and offers.
- Ensure compliance with legal and regulatory requirements.
3. How We Share Your Information
We may share your information as follows:
3.1 With Vendors
- Customer details (e.g., name, order information, delivery address) are shared with Vendors to fulfill orders.
3.2 With Service Providers
- Third-party services such as payment processors, delivery partners, and analytics providers.
3.3 With Legal Authorities
- When required by law or to protect the rights, safety, or property of Flavor Express, its users, or others.
3.4 With Your Consent
- When you authorize us to share your information with other parties.
4. Your Privacy Choices
You have the following rights regarding your personal information:
4.1 Access and Update
- You can access and update your account information at any time through the Platform.
4.2 Opt-Out
- You can opt out of receiving promotional communications by following the unsubscribe instructions in our emails.
4.3 Location Data
- You can disable location tracking through your device settings.
4.4 Delete Your Information
- You can request the deletion of your personal information by contacting us at support@flavorexpress.com
5. Data Retention
We retain your information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Data Security
We implement industry-standard security measures to protect your information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
7. Children's Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
8. International Users
If you access the Platform outside [Insert Country/Region], your information may be transferred to, stored, and processed in [Insert Country/Region], where our servers are located.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the "Effective Date" will be updated. Your continued use of the Platform after such changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: support@flavorexpress.com
Phone: +1 (404) 997 9707
By using Flavor Express, you acknowledge that you have read and understood this Privacy Policy.